Standard bank Gandhi Precinct.No go area otherwise you will regret

I went to standard bank offices in Gandhi Square Precinct.Tthat thing must be closed or standard bank must conduct anonymous checks/ visits what it's customers are going through. There is no sense of urgency there, staff are relaxed, taking time as if they are in a go slow. If they are tired they must leave and let people who know what customer service is about be given an opportunity to service clients. I went there during my lunch time to request a card.There were about 5 people in front of me, but by the time I left the office was full, not because the office is busy but because of their slowness. There is a lady who is light in complexion, she was with one client from the time I got there up until I gave up and decided to leave. I left without getting any service because my lunch time was over. The other lady who was sitting at a middle booth was busy attending to her froends. Two people came in and went straight to her without getting into the queue, and she spent close to 10 minutes with each one of them.. When ai eventually decided to leave I reported to the guy who welcome clients as they walk in and told him that my time is up and ai have to leave, I complained about slowness to him but he did not show any willingness to resolve the situation, it felt that it was normal for customers to leave because of long waiting time. Serious measures must be taken against a manager f there is one. That team os not committed to customer services at all and they are potratlting a very bad image about the brand. Its sad to see what staff on the ground are doing to throw the company name into the mud whilst Directors and Senior managers are working hard to improve customer experience