DR
Damian R
1 reviews | Active since Aug 2019
21 May 2020, 09:19
Standard Bank Galleria Mall Branch
This morning I am very disappointed,I have a Standard Bank Revolving Credit account and a Credit card both with credit life/protection insurance. I did visit the branch and explain to them that do to the lockdown I was unable to work and obtain a salary for 2 consecutive months already,I even have a letter from work. The banks say that credit insurance will cover loss of income especially if the loan was taken out after the loans act in August 2017. For some reason Standard Bank is denying me this right.
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Replies (2)
Standard Bank's replyOfficial
21 May 2020, 10:55Hello Damian
Thank you for posting your comments.
Thank you for posting your comments.
Your matter has escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
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Complaint Resolution Centre
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Standard Bank's reply21 May 2020, 10:55
Official
Hello Damian
Thank you for posting your comments.
Thank you for posting your comments.
Your matter has escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
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Complaint Resolution Centre
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Standard Bank's replyOfficial
03 Jun 2020, 16:35Dear Damian
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been responded to.
Kind regards
Whitney Marope
Complaint Resolution Centre
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Complaint Resolution Centre
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Standard Bank's reply03 Jun 2020, 16:35
Official
Dear Damian
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been responded to.
Kind regards
Whitney Marope
Complaint Resolution Centre
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Complaint Resolution Centre
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