DR
Damian R

1 reviews | Active since Aug 2019

14 Apr 2020, 12:58

Standard Bank Galleria Mall

Standard Bank Galleria Mall pathetic service from the guy at the front desk. All he is concerned about is to get people out of the ques outside the entrance doors,saying you wont make it in before 13:00 and we are closing at 13:00. Not really listening to my issues he referred me to the atm said it would be faster,and now my cheque card had gotten swallowed by the atm. Went back and told him,he says now I will have to stop the card at the atm. So we both went to the atm to stop the card,now he stopped my credit card instead such a nob I tell you. Now I have to wait seven days to get a new card. Initially I just went to the branch to query howcome my credit card and revolving account wasnt linked up on the app anymore. What a waste of time,lost both my cards all because this assssistant was in a hurry to go home.

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Replies (2)
Standard Bank
Standard Bank's reply14 Apr 2020, 13:30
Official
Dear Damian Ramgulam

Thank you for posting your comment. 

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 

We apologize for the inconvenience and undue frustration, this has caused.  

We greatly appreciate your continued support  

Kind regards 

Complaint Resolution Centre
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Standard Bank
Standard Bank's reply20 Apr 2020, 12:31
Official
Dear Damian

Kindly be informed contact has been made with you, and this matter is closed.

Kind regards 

Complaint Resolution Centre
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