Standard Bank Fustrating Service, Fradulent

My name is Andrew Matlou. I have a policy: HOP ********** 46, (House Content Insurance) with Standard Bank which is administered by Hollard Insurance. I had this policy since 2014 and I pay a monthly fee of R280.00 Recently (12 April 2018) had a break-in, in my house and two TV’s, a Refrigerator , a washing machine, a microwave, a kettle , a toaster, a blender, a DVD player, a sound bar, an iron and track suits, four pairs of shoes and two jeans were ****** while I was at work. This was reported at Mondoer Police Station same day, case number: 207/04/2018. On 13 April 2018 I went to a Standard Bank Branch in Southgate, I was advised to call the Standard Bank call centre using the self-service telephone system. The Standard Bank Call Centre Agent advised to call me back since the Claims Department is busy at the time. Of which I didn’t receive much assistance. On 17 April 2018 I went to a Standard Bank Branch in Protea Glen Gardens, still went to the self-service telephone system. I had to provide an ID Number and the Standard Bank Call Centre Agent told me that they couldn’t find my details on the system, he further elaborated that I must contact Hollard Insurance as it appears that I have a policy with them. So I went Hollard Branch at the Hollard Branch in Protea Glen Gardens, the consultant who was assisting at the time couldn’t find anything on the system. So I have to go back to Standard Bank and ask the consultant to assist me making a call as this was a surprise to me that I don’t have a policy with them. So we call again and the Standard Bank Call Centre Agent insisted that I don’t have a policy with them. Then that was my exit. On the 18 April 2018, I went to my bank to reverse the debit order in order to see who was responsible for this debit order. Surprisingly on the 23rd April I received a call from Standard Bank Agent that my policy has been cancelled due to the reversal. But they said I don’t have a policy with, so why all of a sudden when I make the reversal they are quick to make a call? I need to this to be investigated further, because I have been paying the policy since 2014. And how can they say the policy has been cancelled. I should be given a 30 day notice, and is it cancelled when they are supposed to pay me?

I need this to be sorted urgently as I don’t have important things in my house.