Standard Bank Funeral Policy

I have tried now for 3 months to cancel my funeral policy with no success, I have called the call centre numerous times and every time they tell me it has been cancelled. I have even gone to the bank, but they can't even assist me. I have sanded emails requesting them to cancel but still the debit order runs. I have never experienced this bad service. But if you want to take a new policy they will call you back in minutes. Worst service ever.. I'm thing of moving to a different bank just because of this. Poor poor poor!!!!