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Puseletso M
1 reviews | Active since Oct 2018
03 Dec 2018, 12:09
Standard bank funeral policy
Bad customer service n false promises. Their consultants just don't know what is customer service. Who at this day n age treats customers like this. I called them last month and my issue is still not resolved this telephone conversations where they say they record conversations n u can get a copy of the recording I wonder if it works cause I'm reminding ppl how to do their job. Right now I'm holding for over 20min their website is not friendly enough to direct u to the right department. Hooooo it's a nightmare
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Replies (2)0
Replies (2)
Standard Bank's replyOfficial
03 Dec 2018, 14:04Dear Puseletso Motsepe
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Standard Bank's reply03 Dec 2018, 14:04
Official
Dear Puseletso Motsepe
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
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Puseletso M's updateReviewer Update
21 Jan 2019, 10:27I still need help on this complain. Something is very wrong n I'm scared that in going to lose on something I have been paying for years due to poor or bad administration from standard bank.
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Puseletso M's update21 Jan 2019, 10:27
Reviewer Update
I still need help on this complain. Something is very wrong n I'm scared that in going to lose on something I have been paying for years due to poor or bad administration from standard bank.