Standard Bank Funeral Plan

I have a bad experience regarding Standard bank Funeral Plan, They paid the claim after a week, My Mom passed on, on the 27 April and on the 29th I went to Standard Bank to put a claim, My Claim was paid around the 12th of May after the Funeral and the grocery benefit of R1200 has not been paid into my account, I went to the branch in May to enquire and was put to the call centre and the person who assisted said the Grocery Benefit will be paid on the date the claim was paid, I went to the Branch on the 29th Again and I hold for about 45 Minutes and I spoke to Joseph Mahlangu who informed me that the Team Leader will call me and investigate , I am not happy as they didnt pay R30 000 of flexi and they paid R10 000 because the trial of 6 Months did not passed, but instead of them paying the grocery benefit of R1200 even today we are still waiting, The worse part is that they even sent statement to say the funeral plan did not deduct but the policy holder is deceased,

Aaron Thobane ***