1 reviews | Active since Apr 2017
STANDARD BANK FUNERAL CLAIM NIGHTMARE
My late sister child has passed away on the 28 Aug 2022 UNNATURAL DEATH in KZN , I submitted a claim in Port Elizabeth (Govan Mbeki Branch ) on the 2nd of Sept ,when we as family identified his body and has everything as we are far, We were told to wait for 48hrs. 48hrs passed I phoned to asked ,I was told that ,they are struggling to get hold of the KZN detective, we were so surprised because everytime we phone the police station we always get through, when we don't find the detective, we were given an alternate number, as they knew the deceased family are not in KZN . I gave the consultant the number.I was promised again to wait for 48hrs.until now , I had to phone and do the follow up, to my surprise I am being told that for the UNNATURAL DEATH ,the claim takes 3 weeks not 48hrs,I asked who will pay the mortuary to keep my sister child in the Ice, only answer is we are sorry it is the procedure. I understand they need to investigate but they were given everything including Police Report, death certificate with the case number in it.At first they said it's bec they can't get hold of the detective, when they get hold of the detective ,now it's procedures and their assessor has a nerve to tell ask us why we don't open a case,we're as there is an open case opened by the SAPS also in the death certificate the case number is written,I m not sure when we open the case ,we would open for who?
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Standard Bank Help Centre
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Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
To my surprise the following day I received a call from the lady name Ntsaki or Ntswaki , she said We as Standard Bank we are declining your claim ,as they have the clause that I didn't know of ,she said when a person dies in war,riot,public disorder or doing ******* act the bank doesn't pay, I was so shocked as I didn't know that I asked her to send me the signed documents of the clause ,she was so rude and say did you have the document, I said No I don't have , she asked for my email adress , I gave it to her,she said she will email me the decline documents , I also requested the document were the is the signature of the clause, up until now I didn't receive any documents. My question is why waited so long , giving us hopes and 48 hrs, 3 weeks waiting and also let us borrow the money to burry all to find out they will decline the claim, why they were not open to us from the beginning,why letting the customers know about the so called clause .Yhooo I m so dissapointed as I trusted the bank hence all my family had accounts there, it feels like they killed us ,bec we are in debt now all because of them . STANDARD Bank slogan says Moving Foward , but I have learn that while they are moving foward they are leaving the customers behind ,they are the same as politicians
To my surprise the following day I received a call from the lady name Ntsaki or Ntswaki , she said We as Standard Bank we are declining your claim ,as they have the clause that I didn't know of ,she said when a person dies in war,riot,public disorder or doing ******* act the bank doesn't pay, I was so shocked as I didn't know that I asked her to send me the signed documents of the clause ,she was so rude and say did you have the document, I said No I don't have , she asked for my email adress , I gave it to her,she said she will email me the decline documents , I also requested the document were the is the signature of the clause, up until now I didn't receive any documents. My question is why waited so long , giving us hopes and 48 hrs, 3 weeks waiting and also let us borrow the money to burry all to find out they will decline the claim, why they were not open to us from the beginning,why letting the customers know about the so called clause .Yhooo I m so dissapointed as I trusted the bank hence all my family had accounts there, it feels like they killed us ,bec we are in debt now all because of them . STANDARD Bank slogan says Moving Foward , but I have learn that while they are moving foward they are leaving the customers behind ,they are the same as politicians
We have shared your feedback with our team.
We will be in touch with further feedback.
Sorry for the inconvenience caused.
Thank you
Standard Bank Help Centre
***
We have shared your feedback with our team.
We will be in touch with further feedback.
Sorry for the inconvenience caused.
Thank you
Standard Bank Help Centre
***