Standard bank funeral claim

If I could give zero I would , I recently had to claim from the standard bank funeral cover as I just lost my mother , I sent through all the necessary documents on the Monday of which the funeral was the next Saturday, I had to call them everyday 2-3 times a day and they kept giving me the run around , the funeral claim money only came through the Saturday at 10am while I was at church staring at my mothers coffin wondering what the people that attended were going to eat when we come back from the grave yard , I have never been so defeated and hurt by a company before , my mother had this funeral cover since I was about 11years old and I'm 32 this year , now to make matters worse they are delaying with releasing my mom's money that was in her bank account and it's been 2 weeks since I gave them all the documents they wanted ,I honestly feel they are being spiteful