1 reviews | Active since Dec 2012
Standard Bank frustrations
WHY ?? (with tears in my eyes) do I also have my card temporarily suspended when I make an on-line payment? The transaction has already been conformed by phone and OTP but I have to call in the the ***** line, wait while I get excuses about a limited number of consultants and other nonsense, then have to answer an interrogation of questions (which anyone could know anyway) before the suspension is lifted. I am then told that it is because the transaction was made with a "suspicious" business. I am sure that Navworld would be glad to know that Standard Bank consider them "suspicious". I won't even start to get into the detail of why they claim my phone banking gives different access to on-line from my laptop.
We apologize for the inconvenience caused.
We tried to contact you so we can assist with your blocked card.
Please tell us if your card is still blocked?
Patiently waiting for your response.
Kind regards.
Standard Bank Help Centre
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We apologize for the inconvenience caused.
We tried to contact you so we can assist with your blocked card.
Please tell us if your card is still blocked?
Patiently waiting for your response.
Kind regards.
Standard Bank Help Centre
***
We're still waiting for your feedback in order for us to assist.
Patiently waiting for your response.
Kind regards.
Standard Bank Help Centre
***
We're still waiting for your feedback in order for us to assist.
Patiently waiting for your response.
Kind regards.
Standard Bank Help Centre
***
Yes my card was cleared immediately but my frustration is that after logging in and going through OTP procedures my card gets suspended. I then have to call your ***** line, wait ages for an answer during which i hear numerous adverts about all SBs good services, hear excuses about all staff being busy, answer an interrogation of questions before the card is cleared.
Yes my card was cleared immediately but my frustration is that after logging in and going through OTP procedures my card gets suspended. I then have to call your ***** line, wait ages for an answer during which i hear numerous adverts about all SBs good services, hear excuses about all staff being busy, answer an interrogation of questions before the card is cleared.
Thank you for bringing your concerns to our attention.
We apologise for the level or service received.
Were you assisted? We would like to have a look into it.
Patiently waiting for your response.
Kind regards.
Standard Bank Help Centre
***
Thank you for bringing your concerns to our attention.
We apologise for the level or service received.
Were you assisted? We would like to have a look into it.
Patiently waiting for your response.
Kind regards.
Standard Bank Help Centre
***