EB
Ebrahim B
1 reviews | Active since Jun 2016
13 Nov 2020, 05:21
Standard bank frustration
I initially went to the branch and they could not assist, they gave me a number to call and I spent over 30 minutes to get hold of the correct person to assist with my request this after being transfered all around the call centre, the lady who assisted gave me an email address to send my request to, since Tuesday I have not recieved a reply after I emailed again to follow up not even knowimg if my email was recieved or if the agent gave me a valid email address, can someone please assist as this is quite frustrating.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
13 Nov 2020, 06:03Hello Ebrahim
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply13 Nov 2020, 06:03
Official
Hello Ebrahim
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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*** (fax)
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EB
Ebrahim B's updateReviewer Update
13 Nov 2020, 09:39Thank you for your prompt response, I am looking forward to hearing from you guys
EB
Ebrahim B's update13 Nov 2020, 09:39
Reviewer Update
Thank you for your prompt response, I am looking forward to hearing from you guys
Standard Bank's replyOfficial
24 Nov 2020, 13:08Dear Ebrahim Brown
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
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Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply24 Nov 2020, 13:08
Official
Dear Ebrahim Brown
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***