STANDARD BANK FRUSTRATION

On the 30 November my husband and I went to draw a certain amount of cash at the ATM at Engen Garage, Brentwoodpark, Benoni. When I tried to draw the money it took a very long time before the ATM said Error with the machine. When we looked on our cell phone the money has been taken off our account. We logged a call with Standard Bank Prestige on the 30th November after we had to hold on for 20 minutes before anybody answered they gave us a reference number. We phoned them again last week Wednesday 02 December after holding on for another 20 minutes and requesting why the money has not been refunded and they still could not give us an answer. Instead they said they are escalating the query and said the money should reflect on the 7th December 2015. We phoned them again yesterday 9th December 2015 after holding 15 minutes and being transferred to the one person to the other we got another reference number without success. It feels like Standard Bank is \*****ing our money"as they can see that there was an error on the machine but not refunding our money. This is really disgusting service and My Husband is going to close his account at Standard Bank and open a new one at FNB."""