Standard Bank froze my bank account for no reason

I tried using my bank card on 26 March and to my surprise the transaction couldn't go through. I called Standard Bank and they referred me to their ***** division. Their ***** division told me that I have to go to the police station and write an affidavit then send it to their email Transactional********.

I went to the police station on 26 March 2025 and I sent the affidavit on the same day. I made a follow up the following day and they told me that an investigator will be in touch with me within 48 hours. I waited and no one contacted me.

I called them again on 31 March 2025 and they told me that I have to go to the branch to get verified. I went to the bank and got verified and afterwards, the branch called their ***** Department and they once more told me to wait another 24 hours and someone will call me.

This is very frustrating for me to live without access to my bank account and Standard Bank should be ashamed of themselves.