GB
Gerhard B

1 reviews | Active since Jun 2024

27 Jun 2024, 16:11

Standard bank Froze my Account

Standard bank has frozen my account due to an inward international payment into my account. I made contact the next day with the bank and they told me that the transactional ***** division froze my account and that I have to send them the proof of where the funds are coming from. I sent them the proof because it was a legitimate business transaction. They then rep**** to say that they are waiting for the remitting bank to confirm te transaction. The remitting bank is Stanbic Bank. I have made contact with my client to also inform Stanbic Bank about the issue and they did. My account is completely frozen and it is month end now, I can not pay my employees, I can not pay any of my responsibilities and my business is taking severe damage due to this. Who will cover the damages that I indure during this ******** freeze of my account. I have provided everything the bank asked from me and still no update. Where is Standard bank's transactional ***** division? Where can I go to see the people who froze my account. I am a paying customer and my bank does not protect me the way they advertise to be. This is the most frustrating experience of my life.

0
Replies (3)
Standard Bank
Standard Bank's reply27 Jun 2024, 16:15
Official
Dear Gerhard, 

Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of. 

We sincerely apologize for any inconvenience or unwarranted frustration this has given you. 

Kindest regards, 
Standard Bank Hello Peter Team 
***
GB
Gerhard B's update28 Jun 2024, 13:07
Reviewer Update
Thank you for your quick response and resolving the matter within 24 hours of my complaint.




Standard Bank
Standard Bank's reply28 Jun 2024, 13:14
Official
Dear Gerhard

Thank you so much for your rating and your kind words. 

We have sent your compliment to the relevant department so they can celebrate their win. 

We appreciate you taking the time to share your excellent experience with us. 

Kindest regards
Standard Bank Hello Peter Team 
***