GK
Geraldene K

1 reviews | Active since Dec 2023

11 May 2026, 08:54

Standard Bank froze my account f

Standard Bank has frozen my account due to a payment that came in from a client that has been paying into our account for the past 3 years and now they flagged it. And froze my acc. The amount is R3100. I can’t even draw money

We have been with Standard Bank for nearly 20 years and this is the treatment u get even if u have done nothing wrong.

We sent through the invoice and the proof of payment to show that it is a legit payment and they don’t care. They say they investigating it. Investigating what?

We can’t even buy food or electricity as this is our main acc and the money is stuck in there. We have debit orders going off which is going to show negative against our name and credit score. And Standard Bank does not even care.

They say we must wait. Are they going to pay the bounced debit orders or explain why we can’t pay our bills.

Thai is unacceptable and they don’t even care.

0
Replies (3)
Standard Bank
Standard Bank's reply11 May 2026, 09:19
Official
Good day Geraldene, 

Thank you for contacting us for assistance. 

We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. 

We will do our best to resolve this issue as soon as possible and find a solution that works for you. 

Our team will contact you to assist you. 

Kindest regards, 
Standard Bank Hello Peter Team 
***
GK
Geraldene K's update13 May 2026, 11:53
Reviewer Update
Thank you Gordon Bila for your support and assistance during this dreadful time. U have remained calm throughout it all and kept in contact with us throughout till the situation was sorted. We appreciate everything u have done for us from the constant phone calls and emails and just simply checking in if we are still breathing.

You are really a gem to Standard Bank. Hope they appreciate you
GK
Geraldene K's update13 May 2026, 20:00
Reviewer Update
I just want to say thank you to Portia from Standard Bank in Boksburg at the k90 centre for helping us as well to resolve the block on our account. She went out of her way to let us sit in the office while she was in contact with Gordon as well to sort the frozen account out. Thank you Portia. U are a true gem.