nS
nthabiseng S
1 reviews | Active since Jun 2015
19 Dec 2023, 12:34
Standard bank froze my account
On the 14 December 2023 I received an sms regarding my account not being Fica complaint,around afternoon I decided to use my app to my surprise my account has been frozen.With only one sms send and no warning whatsoever Std bank decideds to freeze my account.That was not fair on my part.I went to the branch and I was not helped because the proof of residence that they want I don't have.Am so inconvenienced right now I don't know what to do.
Helpful (0)
Replies (8)0
Replies (8)
Standard Bank's replyOfficial
19 Dec 2023, 12:38Hi Nthabiseng
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply19 Dec 2023, 12:38
Official
Hi Nthabiseng
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
nS
nthabiseng S's updateReviewer Update
19 Dec 2023, 13:03Hi
Thank you for your quick response.
Thank you for your quick response.
nS
nthabiseng S's update19 Dec 2023, 13:03
Reviewer Update
Hi
Thank you for your quick response.
Thank you for your quick response.
Standard Bank's replyOfficial
19 Dec 2023, 13:05Standard Bank's reply19 Dec 2023, 13:05
Official
Standard Bank's replyOfficial
20 Dec 2023, 12:21Hi Nthabiseng
We made three attempts to reach you on your mobile and sadly could not get hold of you. You visited the branch, as we can see, and the FICA has been updated.
We are very happy that we could help.
We made three attempts to reach you on your mobile and sadly could not get hold of you. You visited the branch, as we can see, and the FICA has been updated.
We are very happy that we could help.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply20 Dec 2023, 12:21
Official
Hi Nthabiseng
We made three attempts to reach you on your mobile and sadly could not get hold of you. You visited the branch, as we can see, and the FICA has been updated.
We are very happy that we could help.
We made three attempts to reach you on your mobile and sadly could not get hold of you. You visited the branch, as we can see, and the FICA has been updated.
We are very happy that we could help.
Kindest regards,
Standard Bank Hello Peter Team
nS
nthabiseng S's updateReviewer Update
20 Dec 2023, 15:44Good day
My apologies.yes I went to the branch and everything was sorted,so I thought.I just received a call from the consultant who was assisting me,that I should bring my proof of income as there are no transactions that shows that I am working,this is so unbelievable.Sorry to say this but is stupid to say the least.They told her that I was told to bring the proof of income of which it is not true,I was told to bring the proof of address.Are these people even trained.
My apologies.yes I went to the branch and everything was sorted,so I thought.I just received a call from the consultant who was assisting me,that I should bring my proof of income as there are no transactions that shows that I am working,this is so unbelievable.Sorry to say this but is stupid to say the least.They told her that I was told to bring the proof of income of which it is not true,I was told to bring the proof of address.Are these people even trained.
nS
nthabiseng S's update20 Dec 2023, 15:44
Reviewer Update
Good day
My apologies.yes I went to the branch and everything was sorted,so I thought.I just received a call from the consultant who was assisting me,that I should bring my proof of income as there are no transactions that shows that I am working,this is so unbelievable.Sorry to say this but is stupid to say the least.They told her that I was told to bring the proof of income of which it is not true,I was told to bring the proof of address.Are these people even trained.
My apologies.yes I went to the branch and everything was sorted,so I thought.I just received a call from the consultant who was assisting me,that I should bring my proof of income as there are no transactions that shows that I am working,this is so unbelievable.Sorry to say this but is stupid to say the least.They told her that I was told to bring the proof of income of which it is not true,I was told to bring the proof of address.Are these people even trained.
Standard Bank's replyOfficial
20 Dec 2023, 15:48Dear Nthabiseng
Thank you for flagging this matte with us.
We will request our team to review and get back to you.
Sorry for the inconvenience.
Kindest regards,
Thank you for flagging this matte with us.
We will request our team to review and get back to you.
Sorry for the inconvenience.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply20 Dec 2023, 15:48
Official
Dear Nthabiseng
Thank you for flagging this matte with us.
We will request our team to review and get back to you.
Sorry for the inconvenience.
Kindest regards,
Thank you for flagging this matte with us.
We will request our team to review and get back to you.
Sorry for the inconvenience.
Kindest regards,
Standard Bank Hello Peter Team
nS
nthabiseng S's updateReviewer Update
20 Dec 2023, 16:42Hi
Thank you.To say am inconvenienced is an understatement.
Thank you.To say am inconvenienced is an understatement.
nS
nthabiseng S's update20 Dec 2023, 16:42
Reviewer Update
Hi
Thank you.To say am inconvenienced is an understatement.
Thank you.To say am inconvenienced is an understatement.
Standard Bank's replyOfficial
20 Dec 2023, 16:59Dear Nthabi
Our sincere apologies for the inconvenience.
We will be in touch with further feedback.
Kindest regards,
Our sincere apologies for the inconvenience.
We will be in touch with further feedback.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply20 Dec 2023, 16:59
Official
Dear Nthabi
Our sincere apologies for the inconvenience.
We will be in touch with further feedback.
Kindest regards,
Our sincere apologies for the inconvenience.
We will be in touch with further feedback.
Kindest regards,
Standard Bank Hello Peter Team