LC
Len C

1 reviews | Active since Nov 2014

19 Mar 2015, 17:49

Standard Bank freezes all my accounts

I have been a loyal, prestige account holder, of Standard Bank for over 30 years, always in good standing. Our home loan, credit cards, insurance etc are all with Standard Bank. I recently was asked to provide fica documentation, which I had done whenever asked previously. As I travel frequently for work purposes, I had not been able to endue the inconvenience of going to stand in long bank queues immediately. Out of the blue, with no warning, all my accounts were frozen, preventing me from accessing my funds, making online payments or even using my garage card to fill up with petrol.<br> <br> Three days ago I stormed into the N1 City Branch with my ID and proof of address and demanded that my accounts be restored. The lady at the front desk made copies of the documents, took my telephone number and promised to let me know when my accounts would be restored. I am still waiting, totally disgusted with Standard Bank.<br> <br> I intend being the first customer in the door tomorrow morning, at my inconvenience, to insist on action and all hell will break out if this is not resolved. <br> <br> Beware, clients of Standard Bank, you too may be treated like this one day.

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Replies (1)
Standard Bank
Standard Bank's reply20 Mar 2015, 13:55
Official
Hello Leo100,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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