Standard Bank ********** transactions not refunded or investigated as promised

Item: Standard Bank
Rating: 1
Author: irvine I

On 31 August 2018 at 11.00am approximately - my wife attempted to withdraw money from Standard bank Auto Bank. The card got stuck in the machine and machine would not return the card or cancel transactions . This was reported to Standard Bank immediately and notwithstanding the quick reporting three large amounts were **********ly used at PicknPay, Clicks and cash was withdrawn from our linked accounts.

These are the details: Incident occurred 31 August 2018 at 11.11 Reported to Standard Bank Card Division immediately Ref ********** by calling ********** 058 3 large amounts **********ly used/withdrawn Reported to SAPS Claremont Case number 44/7/2018 Reported to Montclair shopping management - CCTV of incident available Despite contact with bank events seem not to have been recorded and promised refunds for yesterday not done. New cards for me and my wife have been issued It is now 11 September 2018 and no refunds have been received. WHY NOT? The standard Bank AutoBank at this shopping centre was faulty or had been "doctored" by ********** The whole incident is on CCTV

Helpful (0)

Replies (3)

Standard Bank's replyOfficial

11 Sept 2018, 15:27

Thank you for posting your comments.

Your matter was escalated accordingly. We will revert to you as soon as possible.

Kind regards
Complaint Resolution Centre
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Standard Bank's reply11 Sept 2018, 15:27

Official

Thank you for posting your comments.

Your matter was escalated accordingly. We will revert to you as soon as possible.

Kind regards
Complaint Resolution Centre
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*** (fax)
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irvine I's updateReviewer Update

12 Sept 2018, 14:34

Standard Bank wrote to me this morning and advised that refunds had been made and I received an apology for the inconvenience. As a Standard bank customer of over 50 years it would be nice if the bank could respond to its clients problems promptly and without hassle. Standard Bank should look at the CCTV footage to see how the ********** operate and take steps to make this particular auto bank less vulnerable, or to move it to a place that is more secure and safe.

irvine I's update12 Sept 2018, 14:34

Reviewer Update

Standard Bank's replyOfficial

13 Sept 2018, 09:40

Dear Irvine Eidelman

Thank you once again for posting your comments.

I refer to our email correspondence with each other and can confirm that the matter has been attended to.

Kind regards

Clint Petersen

Complaint Resolution Centre

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Standard Bank's reply13 Sept 2018, 09:40