Standard Bank - ********** case being blatantly ignored after they have all the paperwork

I have been with standard bank for about 2 decades and since my ***** case started have not had any assistance from Standard Bank only lawyers being put on my case to harass me. Your service is appalling, I cannot believe the way I have been treated in this case. I have had a nervous breakdown after this ordeal. I have had to pay a PI to try and trace the money that was ****** through a Vodacom account where my bank did not lift a finger. I am being treated like a ********! Why must I pay the money that was ****** from me when Standard Bank is insured for these instances. I need answers!! I opened a case and have all the details that I sent through to Standard Bank but to no avail, only saying they will summons me if I do not pay! I will be sending my story and that of many people I have spoken to with the same disgusting service to the media. I am fed up! I want the money back that was ****** from me, the costs to get a PI to fight this case plus compensation for my health that deteriorated because of this. Not fair Standard Bank, I was a loyal customer until you cancelled my account because of *****!! I need answers.