MS
Mogamad S

1 reviews | Active since Aug 2020

19 Dec 2022, 23:04

Standard Bank ********** with the worst cyber security

If I could give no star I would, for service and cyber security. My Standard Bank account was hanked and I was *****ed out of thousands from somewhere in France ( I have never left the country before) , using a Garmin Tap device (I don't own any device with tap function), after weeks of investigating Otilia Mangwane at Standard Bank responded that I will not be able to recover my money. I am not sure how the ********** managed to make a purchase without a 2FA code but they somehow managed to, Standard Bank has the worst security of all banks, I really don't feel secure banking with them. The reason for the decline to not recover my money, does not make sense, clearly there are loop holes on the standard Bank app/website. If someone from standard Bank can please me assist with doing thorough investigation to recover my ****** monies, I will appreciate it!

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Replies (3)
Standard Bank
Standard Bank's reply20 Dec 2022, 07:54
Official
Good Morning Mogamad

Thank you for raising your concerns with us. 

We will be escalating your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you. 

Our team will be in touch with further feedback. 

Kind regards 
Standard Bank Help Centre 
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MS
Mogamad S's update22 Dec 2022, 19:40
Reviewer Update
Hi, I have not heard from anyone at Standard Bank at all. This is really frustrating and *********.
Standard Bank
Standard Bank's reply23 Dec 2022, 07:27
Official
Dear  Mogamad 

Thank you for alerting us to this. 

We would like to make sure your matter is resolved as a priority. 

We have reached out to the relevant team so that we can ensure a speedy resolution. 

Please be on the look out for a call from our team. 

Kindest regards
Standard Bank Hello Peter Team 
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