CA
Carin A
1 reviews | Active since Jan 2021
11 Jan 2021, 11:43
Standard Bank **********!!!
I’m extremely irate and annoyed that Standard Bank decides to debit my Vehicle Asset Finance with an additional R1000 because they “assuming” my car isn’t insured. No email, sms or phone call to ask if I am covered. Just goes and debits my account without my consent! I’ve sent proof of car insurance 12 days ago with no response. Terrible customer service consultants! The consult I spoke with today was not sincere or apologetic, Floella Lekhoane. 30 working days before your refund gets processed! Service has deteriorated during the COVID pandemic. It’s all just a money making scheme! You have to check your bank statements regularly and be vigilant of unauthorised debits!!!
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
11 Jan 2021, 16:29Dear Carin Abrahams
Thank you for posting your comment.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be looked into.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
***
***
Standard Bank's reply11 Jan 2021, 16:29
Official
Dear Carin Abrahams
Thank you for posting your comment.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be looked into.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
***
***
CA
Carin A's updateReviewer Update
12 Jan 2021, 20:57Dear Standard Bank
Am I going to have to wait another 7-14 working days for a response on this matter? This just displays the level of bad service I received.
Am I going to have to wait another 7-14 working days for a response on this matter? This just displays the level of bad service I received.
CA
Carin A's update12 Jan 2021, 20:57
Reviewer Update
Dear Standard Bank
Am I going to have to wait another 7-14 working days for a response on this matter? This just displays the level of bad service I received.
Am I going to have to wait another 7-14 working days for a response on this matter? This just displays the level of bad service I received.