Standard Bank **********

My debit card was debited twice without my authorisation ON 27OCT 18:43PM from my standard bank cheque account. I received an sms for one of the ********** txns but not a single sms for the other txn. See sms received. Standard Bank: R12515.68 paid from *** to LUFTHANSA JOHANNESBURG ZAF 27-10-2018 Query? ********** 107.

THE OTHER AMOUNT WAS R2269. 93..... I called the banks ***** department immediately after receiving the sms on Saturday 27oct to stop the Card and received this Case no. **********

I received this response 29oct 14:38 Good day Kindly be advised the disputed transaction is on outstanding authorisation, we will monitor your account and advise once the transaction banks.

Regards Sego

***** Query Management / Group Financial Crime Control / ***** Analyst Tel: ***/ +27 10 ********** **********

I rep**** and askws Sego what this meant and when funds will be returned to my acc...... NO Response to date!!!!!!!!!!!!

I then Informed the bank that My debit orders will not be honored un less these amounts were received back into my account. NO response received at all!!!!!

I again asked the bank for an update.... And got response days later.... 1nov 9:52am...

Good day Trust you well.

Kindly note that the transaction has not yet banked to the card.

Transction waiting on the outstanding Auths side.

Regards, Jeanette

Operations Analyst, Card ***** Claims Reviews / Group Shared Services,Card ***** Operations No. 5 Simmonds Street / Johannesburg

Tel: ***+27 10 ********** / Fax:+27 11 ********** **********

I rep**** to the mail asking again what this means and when i will be refunded for the ***** txns.... NO RESPONSE TO DATE.... FROM STANDARD BANK ..

Laat night i DISCOVERED MORE UNAUTHORISED TRANSACTIONS DEDUCTED OFF MY ACCOUNT on days after my card was stopped.... I asked standard bank via email to PLEASE INVESTIGATE IMMEDIATELY AND REVERSE THE FOLLOWING TRANSACTIONS IMMEDIATELY :

31OCT MEDIASSIST ********** 699REF ********** R45.00

31OCT !Intl.Trans F ********** ********** 05## R62.84

31Oct unitedrew ********** 501REF ********** R95.00

31Oct rescue247 ********** 586REF ********** R45.00

31Oct legaleye ********** 563REF ********** R45.00

31OCT 99BILL *NEWSWE 5326*4705 27oct. R2285.08

I have reported this to the bank as i discovered them last night and they are not associated to the existing case ********** reported 27oct already for these two unauthorised amounts R12515. 68 to lufthansa and R2269. 93 to 99bill new shanghai.

I have given up on standard bank I have lost all faith and trust in them They have failed me and they don't Care about debit orders being honored or not even if it means homeloan payments to standard bank themselves...

Pathetic.... Can even protect my account from being exposed to **********....