Standard Bank ***** - ZERO SUPPORT

On 17 June 2020 my wife who suffers from MS and is working from home on reduced salary was ****med into giving out a OTP over the phone as she was informed that money was being withdrawn from our accounts and due to Covid 19 she had to provide an OTP to stop these transactions. YES we all know you shouldnt give out your OTP but she panicked (human nature), Immediately after this she felt a bit odd and phoned Standard bank ***** who confirmed it was a **** and opened a ***** case. They cleared out our access bond, credit card and savings accounts, almost r200 000 which left us with nothing except salaries coming in. This is now where the illustrious Standard bank lived up to its reputation, we waited 2 weeks for them to phone back and say SORRY your mistake no refund and that was it. We were left to our own devices to find out what next, phoning continuously, being transferred continuously, being put on hold continuosly. While all this was happening debit orders were bouncing and despite us requesting a hold until things were sorted out, reverse charges continued being taken, credit state continued being damaged, international withdrawal fees being charged on credit card where we now owe a minimum payment of r8000, interest on home loan accruing so we app**** for a restructure and yes received a email back stating its approved but we would have to wait up to 21 days to find out what this actually meant, Standard Banks answer SO SORRY, CANT HELP YOU. We ordered new cards to be delivered to our nearest branch, SMS comes through to collect cards so we (both of who have chronic illnesses) go to the branch only to find it is closed and the contact number goes to voice mail. So we phone and again after hold and transfer etc we get through and ask them to send cards to a different branch, a week later nothing so i phone them again and after the usual delay, the answer is her card is with the couriers and we did not realise yours also had to go so wait another 5 days for yours to also be couriered. All this 3 weeks my wife and i have had no access to any funds and nobody from Standard Bank has offered any advice, until finally somebody said, oh Sir you do know you can apply for a temporary blue card to at least get access to your new salaries. A long story but the gist of it is "the bank which strives to improve" has a LONG way to go