Standard Bank - ***** Reporting - Receiving New Card

Logged a ***** case. Get a message today that the ***** case is on hold due to uncleared payments. It literally took me 3 hours to get hold of a ***** case consultant. When I finally got through, they said they to transfer me the accounts department. Seriously, 15mins before 4:30pm. If you going to put a ***** case on hold due to unclear payments, rather telephonically contact the person instead of sending an sms. But my new card arrived before my ***** claim has been resolved...