Standard bank ***** refund

There was ***** on my account which happened on the 16th of March, I called and blocked my card but unfortunately there was money already taken from my account. I was told that the matter will be investigated. Fast forward I called on the 19th I was told that I will be refunded the funds will reflect on my account within 24 to 48 hours, till today there are no funds on my account, I’ve been calling none stop and spoken to a couple of agents first one being Themba, then Marvelous (who has pretended to be a manager at some point)then Ondela and they have all fooled me, what upsets me the most is that they keep on telling me to wait of which I don’t think that’s fair chances are the funds went back to them because there was a block on the account but they are refusing to hear that, there has been money coming in and out of my account since I’ve unblocked it but nothing from standard back but I’m just being told that there’s something wrong with my account of which that’s not the case because I’ve been in and out of the branch since the 22nd of March. I’m really disappointed by Standard bank there way I’ve been treated by their service agents is really disgusting. I really need this money and I’d appreciate it if someone could really help me