BS
Baks S
1 reviews | Active since May 2015
27 May 2020, 13:21
Standard Bank ***** management
I am getting calls from a law firm about a Standard bank credit card i do not have. How is it that possible?
My last contact with Standard Bank was a home loan application in 2017. Of course, i had to provide Standard Bank with personal details. I did not accept their home loan offer. Of course, Standard Bank had my personal details.
Now in 2020, i get phoned by lawyers about a credit card i am owing..... What has Standard Bank ***** Division been doing all along?
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Replies (2)
Standard Bank's replyOfficial
27 May 2020, 15:04Dear Obakeng
Thank you posting your comments.
We looking into your matter and feedback will be provided shortly.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you posting your comments.
We looking into your matter and feedback will be provided shortly.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Standard Bank's reply27 May 2020, 15:04
Official
Dear Obakeng
Thank you posting your comments.
We looking into your matter and feedback will be provided shortly.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you posting your comments.
We looking into your matter and feedback will be provided shortly.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
BS
Baks S's updateReviewer Update
27 May 2020, 15:20If only Standard Bank were on 'top of their game', they should have been on top of this long before handing it over to their lawyers- effectively is harassment and ************. What is next - blacklisting my credit record? Based on what facts?
In addition, Standard Bank apparent prompt action shows that their focus is on containment rather pro active root cause based problem solving.
My current bank ( of course not Standard Bank) has contacted me on any transaction their ***** detection algorithms detects as potentially ********** - they only act once confirming the said transaction with myself. Makes one wonder how long this account ' of mine' has been operational? When was the account opened? Was the account confirmed 'with me'? What have been the credit limits used? I look forward to a detailed account history from Standard Bank
In addition, Standard Bank apparent prompt action shows that their focus is on containment rather pro active root cause based problem solving.
My current bank ( of course not Standard Bank) has contacted me on any transaction their ***** detection algorithms detects as potentially ********** - they only act once confirming the said transaction with myself. Makes one wonder how long this account ' of mine' has been operational? When was the account opened? Was the account confirmed 'with me'? What have been the credit limits used? I look forward to a detailed account history from Standard Bank
BS
Baks S's update27 May 2020, 15:20
Reviewer Update
If only Standard Bank were on 'top of their game', they should have been on top of this long before handing it over to their lawyers- effectively is harassment and ************. What is next - blacklisting my credit record? Based on what facts?
In addition, Standard Bank apparent prompt action shows that their focus is on containment rather pro active root cause based problem solving.
My current bank ( of course not Standard Bank) has contacted me on any transaction their ***** detection algorithms detects as potentially ********** - they only act once confirming the said transaction with myself. Makes one wonder how long this account ' of mine' has been operational? When was the account opened? Was the account confirmed 'with me'? What have been the credit limits used? I look forward to a detailed account history from Standard Bank
In addition, Standard Bank apparent prompt action shows that their focus is on containment rather pro active root cause based problem solving.
My current bank ( of course not Standard Bank) has contacted me on any transaction their ***** detection algorithms detects as potentially ********** - they only act once confirming the said transaction with myself. Makes one wonder how long this account ' of mine' has been operational? When was the account opened? Was the account confirmed 'with me'? What have been the credit limits used? I look forward to a detailed account history from Standard Bank