Standard Bank ***** Feedback

I reported ********** transactions on my credit card to the bank on 11Jan 2022. At this time the transactions was still showing as "outstanding authorizations" The card was immediately stopped and they said that a new card will be issued. Two (2) days later more amounts went off against my account. This time I personally went to a branch to sort this matter out. Once again we call "***** line" from the branch, but they did not open a new case as they said there is already a case number - also they said it was the same transactions that was showing - but I differ as the amounts is not the same, and according to my outstanding balance all the amounts were added to my outstanding balance. Originally they said I will have feedback between 24 and 48 hours - it is now more than a week later and I'm still awaiting feedback. When you call the "***** line" it is impossible to hear the person on the other side - and it is not my phone, I tried more than one phone - even when we phoned from the branch neither myself or the consultant could hear clearly. I always had very good service from Standard Bank, but now it seems like that service is failing their customers. Please Standard bank - sort this out as well as your poor "telephone line" system. ( The voice recordings can be heard clearly, but as soon as a consultant takes over the sound is poor)

Regards Pieter