MW
Madeleine W
1 reviews | Active since Mar 2012
04 Oct 2022, 12:43
Standard Bank ***** division not responding to urgent matters
********** claims on my account was reported on the 23rd of October with 3 amounts already deducted from my bank account. The total value for the 3 transactions at the time was R321.71.
I asked Standard Bank to immediately stop the payments.
Subsequently more transactions went off my bank to the total of R3524.47 and still no response from Standard Bank ***** division
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
04 Oct 2022, 12:45Good Morning Madeleine
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply04 Oct 2022, 12:45
Official
Good Morning Madeleine
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
MW
Madeleine W's updateReviewer Update
07 Oct 2022, 09:41I raised my first email to Standard Bank ***** division on the 23rd of October.
After failing to get any feedback and after more transactions went off my account, I raised another email to Standard Bank ***** division and logged the first Hellopeter complaint on the 4th of October.
I eventually received some feedback (for lack of a better word) on the 5th of October BUT the issue is FAR FROM RESOLVED!
1. All my accounts have been blocked
2. No feedback as to when I will get a new card
3. No feedback how to go about linking the card to my internet banking
4. No feedback as to when my accounts will be unblocked
5. No feedback as to what will happen to the amounts deducted (especially after raising the issue)
6. The consultant Gordon Bila should not be dealing with Hellopeter complaints and already irate clients as he is unable to provide adequate information, does not follow up, does not provide feedback / direction.
I WANT THIS ISSUE RESOLVED TODAY!!!!!!!!!!!!!!!!!!
After failing to get any feedback and after more transactions went off my account, I raised another email to Standard Bank ***** division and logged the first Hellopeter complaint on the 4th of October.
I eventually received some feedback (for lack of a better word) on the 5th of October BUT the issue is FAR FROM RESOLVED!
1. All my accounts have been blocked
2. No feedback as to when I will get a new card
3. No feedback how to go about linking the card to my internet banking
4. No feedback as to when my accounts will be unblocked
5. No feedback as to what will happen to the amounts deducted (especially after raising the issue)
6. The consultant Gordon Bila should not be dealing with Hellopeter complaints and already irate clients as he is unable to provide adequate information, does not follow up, does not provide feedback / direction.
I WANT THIS ISSUE RESOLVED TODAY!!!!!!!!!!!!!!!!!!
MW
Madeleine W's update07 Oct 2022, 09:41
Reviewer Update
I raised my first email to Standard Bank ***** division on the 23rd of October.
After failing to get any feedback and after more transactions went off my account, I raised another email to Standard Bank ***** division and logged the first Hellopeter complaint on the 4th of October.
I eventually received some feedback (for lack of a better word) on the 5th of October BUT the issue is FAR FROM RESOLVED!
1. All my accounts have been blocked
2. No feedback as to when I will get a new card
3. No feedback how to go about linking the card to my internet banking
4. No feedback as to when my accounts will be unblocked
5. No feedback as to what will happen to the amounts deducted (especially after raising the issue)
6. The consultant Gordon Bila should not be dealing with Hellopeter complaints and already irate clients as he is unable to provide adequate information, does not follow up, does not provide feedback / direction.
I WANT THIS ISSUE RESOLVED TODAY!!!!!!!!!!!!!!!!!!
After failing to get any feedback and after more transactions went off my account, I raised another email to Standard Bank ***** division and logged the first Hellopeter complaint on the 4th of October.
I eventually received some feedback (for lack of a better word) on the 5th of October BUT the issue is FAR FROM RESOLVED!
1. All my accounts have been blocked
2. No feedback as to when I will get a new card
3. No feedback how to go about linking the card to my internet banking
4. No feedback as to when my accounts will be unblocked
5. No feedback as to what will happen to the amounts deducted (especially after raising the issue)
6. The consultant Gordon Bila should not be dealing with Hellopeter complaints and already irate clients as he is unable to provide adequate information, does not follow up, does not provide feedback / direction.
I WANT THIS ISSUE RESOLVED TODAY!!!!!!!!!!!!!!!!!!
Standard Bank's replyOfficial
07 Oct 2022, 09:53Good day Madeleine
Thank you for raising your concerns with us.
We will follow up with our team and we will get back to you.
Our sincere apologies for the inconvenience caused.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We will follow up with our team and we will get back to you.
Our sincere apologies for the inconvenience caused.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply07 Oct 2022, 09:53
Official
Good day Madeleine
Thank you for raising your concerns with us.
We will follow up with our team and we will get back to you.
Our sincere apologies for the inconvenience caused.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We will follow up with our team and we will get back to you.
Our sincere apologies for the inconvenience caused.
Kind regards
Standard Bank Help Centre
***