Standard Bank ***** Division ***********

I reported ********** transactions on my personal account. The response was that i had taken too long to report the transactions and that i had approved the said transaction using Samsung Pay.

I then responded by furnishing them with my phone records (call and text) whereby the times and dates are clearly visible and the records clearly show that i reported these transactions within 10 minutes of receiving the notifications. I also indicated to them that i do not own a Samsung device but they still INSIST that i was aware of those transactions.

Also, the communication between the bank and the client is sub-standard which is frustrating to say the least