Standard Bank ***** Division hugely disappointing

Standard Bank's service levels have dropped to new all time lows. Some woman purporting to be from Standard Bank called me and in a likely phishing attempt tried to get me to divulge details of my credit card (expiry date, SVV no. etc). She indicated my card had been cancelled because of 2 ********** transactions and she wanted to cancel the said transactions. I refused and got rid of her. However I needed to know if the call was genuine and if in fact my card had been cancelled and whether the relevant transactions had been debited to my card account. I therefore called the Standard Bank ***** Division and held on for 90 minutes listening to a machine repeatedly telling me how important my call was to them and how call volumes were unusually high, before I eventually gave up and emailed my query to the ***** Division. I would have thought any calls to the ***** Division would be handled promptly for obvious reasons. After all time is of the essence when reporting ********** incidents. It will be interesting to see if I get any response to my email. I won't be holding my breath.