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Angela W
1 reviews | Active since Jul 2016
12 Aug 2022, 10:24
Standard Bank ***** division a joke
Shocking service from Standard banks ***** department. I registered a ***** case on Sunday 24th July. Case number ***. I followed up last week friday 05/08/22 and was told someone would phone me back. I never herard back. I then attempted tp phone on th 10th and was on hold for over 45 moinutes. Out of desperation I sent an email to the email address provided and STILL havent heard a word. This is not acceptable especially considering its a ***** case.
Helpful (0)
Replies (5)0
Replies (5)
Standard Bank's replyOfficial
12 Aug 2022, 10:29Good day Angela
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply12 Aug 2022, 10:29
Official
Good day Angela
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
AW
Angela W's updateReviewer Update
12 Aug 2022, 12:28Thank you - some one did get in touch and the matter has been resolved
AW
Angela W's update12 Aug 2022, 12:28
Reviewer Update
Thank you - some one did get in touch and the matter has been resolved
Standard Bank's replyOfficial
12 Aug 2022, 12:29Good day Angela
We would like to thank you for giving us the opportunity to resolve your matter.
We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to resolve your matter.
We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply12 Aug 2022, 12:29
Official
Good day Angela
We would like to thank you for giving us the opportunity to resolve your matter.
We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to resolve your matter.
We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards
Standard Bank Hello Peter Team
***
AW
Angela W's updateReviewer Update
12 Aug 2022, 12:36so the service I received was great TODAY, but the fact of the matter is, that I had to post here, to get the service, so it doesnt change the fact that there is a problem getting through and getting resolution when you call or email. This isnt the first time it has happened, over various departments. There is still a major issue with service within Standard Bank, so for that reason I cant change the rating, although I do appreciate the matter being handled so quickly today, it should have happened over a week ago.
AW
Angela W's update12 Aug 2022, 12:36
Reviewer Update
so the service I received was great TODAY, but the fact of the matter is, that I had to post here, to get the service, so it doesnt change the fact that there is a problem getting through and getting resolution when you call or email. This isnt the first time it has happened, over various departments. There is still a major issue with service within Standard Bank, so for that reason I cant change the rating, although I do appreciate the matter being handled so quickly today, it should have happened over a week ago.
Standard Bank's replyOfficial
12 Aug 2022, 13:00Good day Angela
We understand your frustration and we are happy that we could assist you.
Our sincere apologies for any inconvenience caused.
Have a great day further.
We understand your frustration and we are happy that we could assist you.
Our sincere apologies for any inconvenience caused.
Have a great day further.
Kindest regards
Standard Bank Hello Peter Team
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Standard Bank Hello Peter Team
***
Standard Bank's reply12 Aug 2022, 13:00
Official
Good day Angela
We understand your frustration and we are happy that we could assist you.
Our sincere apologies for any inconvenience caused.
Have a great day further.
We understand your frustration and we are happy that we could assist you.
Our sincere apologies for any inconvenience caused.
Have a great day further.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank Hello Peter Team
***