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Motsamai M

1 reviews | Active since Jul 2009

01 Feb 2023, 15:45

Standard Bank ***** Division

I logged a call with Standard Bank ***** Division on the 19th October 2022. I have made numerous follow up since then and every time I am told my case is escallated to the Supervisor but until today no response at all.

I have a Corporate Credit Card since 2006. I have no Standard Bank App nor have I ever used online banking since 2006. I noticed 4 ******* transactions and I immidiately notified Standard Bank ***** Division. They indicated they will investigate and until today no response at all.

Instead I get harrased daily by their agent that I must pay the money that I never used.

0
Replies (4)
Standard Bank
Standard Bank's reply01 Feb 2023, 15:58
Official
Dear Motsamai Mollo

We’re saddened to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency. 

We will be taking a closer a look and will get back to you shortly. 

Kindest regards, 
Standard Bank Hello Peter Team 
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Standard Bank
Standard Bank's reply08 Feb 2023, 15:57
Official
Hello Motsamai

Our ***** team has informed us of the outcome, but they were unable to contact you to let you know about the settlement.

Please let the staff know the best time to reach you.

We will be closing the case in the interim, but we sincerely hope you will get in touch with us if you require any other help.

Kindest regards, 
Standard Bank Social Media Team 
MM
Motsamai M's update08 Feb 2023, 20:12
Reviewer Update
Good day,

I am available between 07:30 and 17:00
Standard Bank
Standard Bank's reply09 Feb 2023, 09:13
Official
Good Morning Motsamai 

Thank you for the information.

We will get our consultants to revert to you as soon as posssible.

Kind Regards 
Standard Bank Hello Peter Team
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