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Andrea A

1 reviews | Active since Jun 2015

08 Jun 2015, 14:28

Standard Bank - ***** Division

I am appalled by the service received from Standard Bank's ***** Division. My account has been violated by ************ ********* and yet I am being treated like the ********. <br> I reported unauthorised activities on my account to the bank. They then immediately stopped my cheque card and I reported the matter to the ***** Division. I have since not been able to speak to the 3 people I have previously liaised with as nobody knows who they are \our ***** division is large". <br> <br> I was then assured that I would be issued with a new card and that this will not happen again. <br> Sorry to say that my account was affected the very same day I received my new card. <br> <br> I expect my monies to be refunded immediately. I will be reporting this to SAPS and to anyone else who will listen. As a loyal customer I expected my privacy to be respected"

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Replies (1)
Standard Bank
Standard Bank's reply09 Jun 2015, 12:40
Official
Hello Andrea72217,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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