AN
Anneke N
1 reviews | Active since Jun 2020
14 Dec 2020, 15:58
Standard Bank ***** Dept
Completely disappointed!!! Reported ***** on my Credit card , stopped my card and transactions still went through. Not willing to reverse the transactions , even though reported and while it was still pending. On my request if I can supply them with more information, They rep**** " No .. it's under control!" . The consultants handling your call has no interest in your complaint and goes on like a recorder replaying the same answer over and over again . Not even listening to what you are asking or the logic behind it !!! What a lot of uninformed bunch of people !!!
Helpful (0)
Replies (2)0
Replies (2)Standard Bank's replyOfficial
15 Dec 2020, 05:06Dear Anneke Naude
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
**********
***********
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
**********
***********
Standard Bank's reply15 Dec 2020, 05:06
Official
Dear Anneke Naude
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
**********
***********
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
**********
***********
Standard Bank's replyOfficial
23 Dec 2020, 12:23Hello Anneke Geringer Naude
Thank you for bringing your concerns to our attention.
An email was sent to you requesting further details.
Awaiting your response.
Kind regards
Complaint Resolution Centre
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Thank you for bringing your concerns to our attention.
An email was sent to you requesting further details.
Awaiting your response.
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's reply23 Dec 2020, 12:23
Official
Hello Anneke Geringer Naude
Thank you for bringing your concerns to our attention.
An email was sent to you requesting further details.
Awaiting your response.
Kind regards
Complaint Resolution Centre
***
***
Thank you for bringing your concerns to our attention.
An email was sent to you requesting further details.
Awaiting your response.
Kind regards
Complaint Resolution Centre
***
***
