AN
Anneke N

1 reviews | Active since Jun 2020

14 Dec 2020, 15:58

Standard Bank ***** Dept

Completely disappointed!!! Reported ***** on my Credit card , stopped my card and transactions still went through. Not willing to reverse the transactions , even though reported and while it was still pending. On my request if I can supply them with more information, They rep**** " No .. it's under control!" . The consultants handling your call has no interest in your complaint and goes on like a recorder replaying the same answer over and over again . Not even listening to what you are asking or the logic behind it !!! What a lot of uninformed bunch of people !!!

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Replies (2)
Standard Bank
Standard Bank's reply15 Dec 2020, 05:06
Official
Dear Anneke Naude  

Thank you for posting your comment. 

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 

We apologize for the inconvenience and undue frustration, this has caused.  

We greatly appreciate your continued support  

Kind regards 

Complaint Resolution Centre
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Standard Bank
Standard Bank's reply23 Dec 2020, 12:23
Official
Hello Anneke Geringer Naude

Thank you for bringing your concerns to our attention. 

An email was sent to you requesting further details.

Awaiting your response.

Kind regards 
Complaint Resolution Centre 
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