1 reviews | Active since Feb 2011
STANDARD BANK ***** DEPARTMENT - UNSURE
I had done 2 x online passport applications and made the necessary payment through my “mybill” on the banking application
Once this was confirmed the next step is to book an appointment for the biometrics to be done at the Kingsmead branch bank
The on line app does not allow a booking date and time for biometrics to be done as there is an apparent bug in this system – however this booking is absolutely free as I have used this before.
In order to get an appointment and to resolve this someone is charging me R200 per passport total is R400 to book a date and time – THIS IS ***** – and payment to be done to ewallet as administration fee and not to standard bank.
If this ********* can make the booking date and time why cant your client have access to this unless many hands are making monies
***** is a ******** deception intended to result in financial or personal gain.
When I reported this to the ***** department of standard bank I am told that it is not *****…..CAN SOMEONE EXPLAIN THIS TO ME OR AM I MISSING SOMETHING??? i called that department to report same for the second time and held for an obscene amount of time and the consultant after hearing the story transferred me to a blank line........
We appreciate you alerting us about this. Please be aware that the DHA system is run by Home Affairs, not Standard Bank, and that Standard Bank has no influence over how it is run.
The bank merely provides payment processing services to make bookings safer and easier and also rents space to the DHA offices so they may run from our branches to make things easier for our customers. . However, given the strong demand for the service from DHA, we can confirm that getting a date may be difficult.
We might also mention that the system is refreshed every Monday morning, making all open dates visible for clients to book a date.
We will escalate the issue of strangers asking for gift cards to book dates for clients because doing so is against the law.
It is crucial for all customers to exercise caution and keep their banking information private.
Kind Regards,
We appreciate you alerting us about this. Please be aware that the DHA system is run by Home Affairs, not Standard Bank, and that Standard Bank has no influence over how it is run.
The bank merely provides payment processing services to make bookings safer and easier and also rents space to the DHA offices so they may run from our branches to make things easier for our customers. . However, given the strong demand for the service from DHA, we can confirm that getting a date may be difficult.
We might also mention that the system is refreshed every Monday morning, making all open dates visible for clients to book a date.
We will escalate the issue of strangers asking for gift cards to book dates for clients because doing so is against the law.
It is crucial for all customers to exercise caution and keep their banking information private.
Kind Regards,
The DHA issues the dates based on the day's capacity and intake.
Kind Regards,
The DHA issues the dates based on the day's capacity and intake.
Kind Regards,
You are welcome.
If you need any further assistance, please don’t hesitate to reach out to us.
You are welcome.
If you need any further assistance, please don’t hesitate to reach out to us.