Standard Bank ***** Department - Slow/No response!

I have lost my credit card abroad. Stopped the card and ordered new one to be sent to branch while I’m still in East Africa. Three days later someone in Cape Town was using my new card that I didn’t even know existed yet. I disabled the card and immediately sent an email to the ***** department and to my private banker, who by the way still didn’t even respond. It is shocking to think that the ***** department doesn’t immediately try to assist in this matter. Still waiting on a reply while someone is having a great time in Cape Town. I cannot call the ***** department either as we do not have roaming here.

Prestige banking doesn’t seem to be so prestige… Seriously considering moving to Investec