CJVDM
CASPER JAN VAN DER MERWE
1 reviews | Active since Dec 2022
10 Dec 2022, 10:06
STANDARD BANK ***** DEPARTMENT SA
I have reported a ***** case on my debit AND credit card and they send me a few sms notices without a reference number and stating that they are bussy with the investigation but to no avail you try to contact them you are put on hold for over an hour and still nobody answers to assist. I don't think there is any supervision seeing that it seems that everybody works from home. I am in the process to close all my standard bank accounts business accounts included and go to an alternative banker
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Replies (3)
Standard Bank's replyOfficial
10 Dec 2022, 10:14Dear Mr. Van Der Merwe
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We have escalated the matter to our ***** management team and will provide feedback.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply10 Dec 2022, 10:14
Official
Dear Mr. Van Der Merwe
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We have escalated the matter to our ***** management team and will provide feedback.
Kindest regards,
Standard Bank Hello Peter Team
CJVDM
CASPER JAN VAN DER MERWE's updateReviewer Update
12 Dec 2022, 09:57Good day.I hope the cases will be handled by a competent person I will appreciate it if a person can MAIL me to make it more clear to follow and not just a sms stating Sory it take time we are still investigating and that is were it ends. Please MAIL me the case numbers
CJVDM
CASPER JAN VAN DER MERWE's update12 Dec 2022, 09:57
Reviewer Update
Good day.I hope the cases will be handled by a competent person I will appreciate it if a person can MAIL me to make it more clear to follow and not just a sms stating Sory it take time we are still investigating and that is were it ends. Please MAIL me the case numbers
Standard Bank's replyOfficial
12 Dec 2022, 10:00Good day Mr Van Der Merwe
Thank you for getting back to us. We can assure you that your matter is now in the right hands.
Thank you for getting back to us. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply12 Dec 2022, 10:00
Official
Good day Mr Van Der Merwe
Thank you for getting back to us. We can assure you that your matter is now in the right hands.
Thank you for getting back to us. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team