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Nabeel M

1 reviews | Active since Mar 2018

08 Mar 2018, 14:23

Standard Bank ***** Department - Poor Service!

I'm not one to complain, but i feel this forum will alert the powers that be to actually respond and resolve my query.

I logged a ***** claim with Standard Bank on 23 February 2018. There was ********** activity on my credit card where a transaction went through for a value that was almost 5 times the funds available. (why was this even allowed if there was insufficient funds??). After speaking to the call centre agent, he confirmed that my account was cancelled and that he opened the ***** case with Standard Bank's ***** Department and they will get back to me within 6 working days.

Today it is 9 working days later, i have received no feedback from anyone at standard bank regarding the query. I am unable to use my credit card account as the massive transaction is still reflecting so my balance is R0.00. My monthly installment was deducted from my cheque account and now those funds are unavailable too due to the state of the credit account.

I am utterly disappointed in the Standard Bank's inability to deal with my query, especially seeing that it is ***** related (a serious matter). I have lost all confidence in the brand!

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Replies (5)
Standard Bank
Standard Bank's reply08 Mar 2018, 15:15
Official

Dear Nabeel Mohamed

Thank you for your posting.

We are sorry about the trouble you are experiencing. We at Standard Bank strive to make great banking happen for our clients. One of our resolution consultants will contact you shortly to help resolve your complaint.

Kind regards

Complaint Resolution Centre
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NM
Nabeel M's update09 Mar 2018, 09:29
Reviewer Update
So today is the 10th working day since logging this ***** case and no response was received! Doesn't seem like Standard Bank knows what an SLA is. I need my money back Standard Ban**** I do not want to speak to someone in the call centre, i just need the ***** transaction to be reversed so I can access my funds again.
NM
Nabeel M's update10 Mar 2018, 11:23
Reviewer Update
I hope this doesn't fall on deaf ears but i just got another consultant/analyst requesting information from me in order to solve my case (that makes 2 people from different departments) and then an Operations analyst sending me an email telling me that my case was finalized but the attached email was for another client, with another ref number and for another amount. What the hell is Standard Bank actually doing when more than 3 people is supposedly looking at my case, but no one is solving anything? I do not know where to turn anymore as I feel like I have exhausted all avenues.
Standard Bank
Standard Bank's reply14 Mar 2018, 08:38
Official

Dear Nabeel Mohamed

Thank you once again for your posting.

I refer to our email correspondence with each other and can confirm that the matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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NM
Nabeel M's update14 Mar 2018, 08:58
Reviewer Update
Refund of ********** activity finally done, 3 weeks later. It took 30 minutes of "on-hold" music to even get through to your department for a lady to tell me that she will be processing my refund but cannot send me any email confirmation as her department doesn't process emails! I was shocked. Dear Standard Bank, you have lost a client in me. Regards, Nabeel