jR
jaysen R
1 reviews | Active since Nov 2013
04 Dec 2019, 15:19
Standard Bank ***** Department - No Feedback or response
On Monday morning i report a few transactions to Standard Bank for my credit card which was **********. I was helped by a lovely lady by the name of Jade who advised that my card would be blocked and replaced and that the ***** department would contact me back after 24 hours with the outcome of their findings. it is now 48 hours and still no one has contacted me. I have lost R5400 and still have no idea if this will be tracked back by Standard Bank and returned. Not to mention no feedback on how this happened in the first place. I am very disappointed with this as i have been with Standard Bank for almost 8 years now and this is the non service being received.
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Replies (3)
Standard Bank's replyOfficial
05 Dec 2019, 08:31Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply05 Dec 2019, 08:31
Official
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's replyOfficial
12 Dec 2019, 11:47Dear jaysen
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
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Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply12 Dec 2019, 11:47
Official
Dear jaysen
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
jR
jaysen R's updateReviewer Update
12 Dec 2019, 12:46Your response and solutions have not made the situation any better. Although some money has been refunded i have still been charged over R1146,87 in fees by Standard Bank. Please tell me how this helps me when my current balance is much lower than what is was before all these issues ? I have been charged fees yet my account was frozen over this period. This is not acceptable.
jR
jaysen R's update12 Dec 2019, 12:46
Reviewer Update
Your response and solutions have not made the situation any better. Although some money has been refunded i have still been charged over R1146,87 in fees by Standard Bank. Please tell me how this helps me when my current balance is much lower than what is was before all these issues ? I have been charged fees yet my account was frozen over this period. This is not acceptable.