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Nigel A

1 reviews | Active since Oct 2013

26 Jul 2016, 15:00

Standard Bank ***** Department messes me around, blocks my card, wastes my time

<p>On 11th July I deposited cash at the Greenstone Mall ATM. There was a lot of cash, and the machine kept spewing out notes (even though a lot were not torn or folded), so I made 21 ATM cash deposits. This was in an effort to save cash deposit costs. Half way through these transactions, someone from the ***** Department phoned, to check that the card was not being used **********ly. The woman seemed entirely satisfied with my explanation and credentials. BUT THEY BLOCKED MY CARD! So, for two weeks, I haven't been able to use my card (not knowing why it wasn't working). Today I went to Standard Bank, Festival Mall, and, after over an hour of waiting, I was finally put in touch with the Standard Bank ***** Department. The result: they have unblocked my card! Two weeks without being able to use the card; no communication with me about the card; over an hour wasted at the bank; petrol, parking money and inconvenience - I would like to ditch this Bank forever!</p>

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Replies (3)
Standard Bank
Standard Bank's reply27 Jul 2016, 06:18
Official

Good day Nigel

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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********** (fax)

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Standard Bank
Standard Bank's reply27 Jul 2016, 11:30
Official

Good day Nigel

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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********** (fax)

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Standard Bank
Standard Bank's reply28 Jul 2016, 06:52
Official

Thank you for bringing your concerns to our attention.

Your concerns have been escalated to our management team.

Thank you for being a loyal customer.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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