Standard Bank ***** department is useless

In 2017 I was a victim of Identity Theft, a Standard Bank credit account was opened with my details. I notified Standard Bank’s frau division of the matter in 2017 but the matter is not getting resolved. I keep getting called by lawyers on behalf of Standard Bank asking when am I settling the account. I submitted the affidavit Standard Bank requested from me in 2017.

Standard Bank ***** department is useless, it's been 2 years. Now my credit record is going to affected by something I didn't do