Standard Bank ***** department is useless

My Husbands account was frozen by a buyer who suspected *****. We proved to the buyer and the bank that there is no ***** involved and the buyer and my Husband went into a branch in Southgate Mall toe open the account and up until today his account is still frozen as well as everyone’s who he paid money to. We have lodged a comlaint as well, ref number: ***, but even the complaints department has had no luck from the ***** department. This is outrageous and poor poor service. We demand that our account is opened ASAP as we will take this further for damages caused by poor service