AS
Ayanda S

1 reviews | Active since Sept 2016

30 Dec 2016, 11:57

Standard Bank ***** Department Is The worst when it comes to service delivery.

<p>I have been struggling with Standard Bank ***** Department for 3months now and nobody has been competent enough nor professional with regards to resolving my situation. My name was listed in October for something I did not do, and I was requested to send through some of my documents if I was disputing the listing and that they would investigate and get back to me within 30 working days of which that is generally their turn around time. Well ever since I have sent through my documents I have not gotten a response at all and it's been 2 months now, my documents were faxed by the standard bank in Sandton City. I've dealt with Gift G Kgaphola, Jeanette J Masikane as well as Claudette.Davids.</p> <p> </p> <p>None of them have assisted me fully, and I even took the liberty of emailing all of them the documents that I had faxed through standard bank to them recently but none of them have responded. Bare in mind that my name is still listed and some people don't even bother to help customers. This has been the worst customer experience I have ever received from such a big company.</p>

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Replies (2)
Standard Bank
Standard Bank's reply04 Jan 2017, 08:04
Official

Good day Ayanda Yucci

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter was allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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*** (fax)

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AS
Ayanda S's update04 Jan 2017, 10:55
Reviewer Update

Any turnaround time perhaps because I've been waiting for feedback or any form of communication for the past 2 months. I'm sure you can understand my frustration.