Standard bank ***** department "I DON'T KNOW" - are useless and ***********!!!

My cellphone was ****** out of my handbag on Sunday 29/12/2019 and I am using a borrowed phone. I set up my Standard Bank internet banking on my cellphone using the borrowed phone's biometrics however, this morning I had a problem with the biometrics and as a result, the Standard Bank app locked me out and created a ***** alert on my bank account.

This is all good and very well and I am happy that the bank has these checks in place however, when I called the ***** division this morning, 31/12/2019, I was told that they cannot lift the ***** alert as it is automatic. When I asked how long this would take, the lady said "I don't know". She told me that the system would approve my replacement device. When I asked her how the system will approve my replacement device, she said "I don't know"

Standard Bank, what do you teach your employees that every answer they give to a customer is 'I DON'T KNOW"!!!

What do you know and I expect this ***** alert to be lifted off my account with IMMEDIATE EFFECT!!!!

PS. Standard Bank, I also have a voice recording of my discussion with your person in your ***** department. If you'd like to listen to it, you know where to find me.