Standard Bank ***** Department

Really? Someone cloned my card and it seems like the bank isn't capable of assisting their customers. It has been a month since the call was logged, I get the feeling it is an inside job from the banks side. I have phoned and sent multiple messages for updates, nothing. Same thing this morning waited an hour on hold just to be told he can't help me and sent a mail. Promising someone will phone me in the day, still waiting for the call I would have gotten 4 days earlier. Not holding my breath. Could anyone just phone me with any info please. This is not acceptable. I would not recomend this bank at all and looking forward to closing my account in the very near future if no assistance is given.