MB
Mkateko B

1 reviews | Active since Sept 2021

21 Sept 2021, 18:41

Standard bank ***** department and standard bank authorization department

On the 1st of September 2021 I was hijacked and held by some ********* when they leave me I quickly rushed to the nearest police station and report to standard bank to block my card and app it was noticed that the about 145k was transferred to a FNB account yes FNB with standard bank managed to block the account so that the money cannot be used I went to FNB the invistigator at FNB acknowledged that yes the money was recovered standard bank must just send my bank statement they will realese the funds back to my bank account however everytime I call standard bank I'm told there's an invistigation which will take up to 4weeks sometimes 6weeks now I don't understand how must I survive pay my bills.

2. On the 26 of August I hired a car at avis car rental an amount of about R21900 was held as deposit on the 18 September 2021 avis invoiced and take what is due to them and send me an email of my invoice on initially I thought deposit for a car rental is held by your bank and immidiately the rental company invoice they do an authorization to debit the money due to them and the balance is released back to your account however at standard bank they can't see where my money is held I must suffer while they are withhelding my money.

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Replies (2)
Standard Bank
Standard Bank's reply22 Sept 2021, 01:01
Official
 
Hello 
  
Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support  
 
Kind regards, 
Complaint Resolution Centre
 *** 
*** (fax) 
*** 
 
MB
Mkateko B's update23 Sept 2021, 17:59
Reviewer Update
Today I went to standard bank what they responded above that they will treat this matter with ugerncy is not true I was only called by customer care today when we were busy with the authorization department to say avis did not send a cancellation request after I reported this matter on Tuesday they are even claiming they can't see my pending transaction on their system and for that is not my responsibility to capture pending transactions either standard bank must deal with innovation of their standards.im so disgusted with their services I'm ready to be punished for being predijuced by standard bank ZA