Standard Bank ***** Department

I called Standard Bank ***** Department 2 weeks ago alerting them that my credit card had been compromised. I saw that there was a large amount pending uncleared from that day. This is what alerted me. They said they would log it with the ***** Department immediately, cancel my card, and advised that I would be updated via Whasapp. I then wrote an email to the Bank ***** Dept detailing the times and dates of evets, my contact with the bank and the list of ********** transactions. The next day, the uncleared pending amount did not appear, so I thought maybe they had sorted it out. The following day the amount appeared as an amount owing, i.e. it had been cleared and now I owed the money. I was unable to get any clarity phoning the Bank other than that the ***** Dept were "investingating the case"and I should not "stress"! (Those were from the phone calls I did manage to get through to without being "number 40 in the queue". I have spent hours, HOURS on the phone either on hold or having the call just ring out.) After 10 days someone from the ***** Dept called me and asked for an exact sequence of events. I asked if she had received my email addressed to the ***** Dept, quoting the case number, giving this exact information. She had not. She gave me her email address and I sent her a copy of the email immediately. I waited 2 days and resent the email asking if there was any additional info she needed. I put a read receipt on both emails and neither have been read. I still have heard nothing from the bank. No call. No whatsapp. No email. Nothing. In the meantime according to my statement, I "owe" the bank this money and am being charged interest on it. In 40 years of dealing with the bank I have nver defaulted on one payment on my credit card, my bonds or any other service I have had with them. I usually pay my credit card in full every month. Now I seem responsible for an amount which is the best part of R100K with no help whatsoever from the ***** Department. I am shocked and highly disappointed with Standard Bank and after 40 years of loyalty, expected service better than this. This is aside from the stress. The Bank sometimes calls me or sends a message asking about recent purchases to see if they are mine. These are usually relatively small amounts from stores I regularly shop at. Why WHY were they not able to pick this up - HUGE amounts charged to my card in the United States. I am stressed, dissapointed, furious and left wondering if indeed, this case is being investigated at all or if it is just being left for me to pay. I dont owe it and it would take me years to pay this off. I am over it with the shocking service from this Bank.