PS
Pearl S

1 reviews | Active since Mar 2019

16 Jan 2020, 13:30

Standard Bank ***** Department a dissaster

Standard Bank ***** Department

Im very sad and dissapointed on how my case was handled. My card was ****** and used without my authorisation. i dint even realise my card was not in my walled as I had 2 cards. When standard called me asking about my card being used in other areas. Thats when I realised my card was ******. I requested a bank reported the case at the police station. as the shops where the card was used were in the statement. but standard bank rejected my case I dont even think they followed up I dont care how long this will take I will follow up and do standard bank work cause they really do not care. now they pushing me to pay the debt all I was asking is for your assitance in investigation.

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Replies (3)
Standard Bank
Standard Bank's reply18 Jan 2020, 02:29
Official
Hello Pearl, 
  
Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support  
 
Kind regards, 
Complaint Resolution Centre
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PS
Pearl S's update22 Jan 2020, 10:22
Reviewer Update
Good day

At this point I dont need apology but rather someone to call me so we can end this missery. I have sent emails last week and one has contacted me.
Standard Bank
Standard Bank's reply06 Mar 2020, 08:35
Official
Dear Pearl Sokhuku

Thank you once again for posting your comments.

I refer to our email correspondence with each other and can confirm that this matter has been attended to.

Kind regards

Clint Petersen
Complaint Resolution Centre
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