Standard bank ***** department

My Name is Tinyiko Nkuna I have had a savings account with standard bank for over 10 years. On the 25th of August I had issues where I discovered that someone I had deposited money to could be a ****. I alerted standard bank they said they would block or suspend the said Account and that I should provide them with proof of what I was saying,have a case opened and send an affidavit to them. I did all they required but days later my account also got suspended, I visited their mall of Africa branch of Friday the 9th September 2022 to find out what was going on with my Account as I need money and cannot access my account. The agents or bank tellers did not have an answer for me. I have been waiting for a call from the ***** department since the 25th. I call the bank everyday to find out why I haven't received any feedback and I am told the same thing "we are escalating the call and someone should get back to you before the end of the end" I called on Friday and got the very same answer, I am typing this complaint while holding for the ***** department for over an hour. I am not happy with the way standard is treating me and even thinking of leaving them. The call reference I was given on Friday is ***.