RE
Roxy E
1 reviews | Active since Sept 2016
09 May 2022, 17:57
Standard Bank -***** Department
Cancelled my Corporate card on 28/4/22 and on 29/4/22 the bank allowed R8900 further debits on this account. As of today 9/5/22 nothing from STANDARD BANK despite the message below.
Dear Mrs Ellis Thank you for writing to us. Your complaint has been sent for escalation. We will be in touch on Monday 09 May 2022 before 16h00 <image001.png> Warm regards Kwanele Masoka Digital Client Experience, Universal Banker, Social Media Tel +27 (0)11 *** / Mobile +27 (0)73 *** / www.standardbank.com
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Replies (2)RE
Roxy E's updateReviewer Update
09 May 2022, 18:01Standard Bank kindly issued a new card which I have NOT received and there is additional ***** transaction on the NEW card which I was told was on HOLD at the card division.
Standard Bank have something to answer to as the transactions are mounting up on a card that is not issued.
No regard on the initial ***** case = they say 48/72 hrs you will be contacted - I am waiting 7 days with no communications from *****.
Calling ***for 2 hrs and no answer. How long are we expected to HOLD >>>
Standard Bank have something to answer to as the transactions are mounting up on a card that is not issued.
No regard on the initial ***** case = they say 48/72 hrs you will be contacted - I am waiting 7 days with no communications from *****.
Calling ***for 2 hrs and no answer. How long are we expected to HOLD >>>
RE
Roxy E's update09 May 2022, 18:01
Reviewer Update
Standard Bank kindly issued a new card which I have NOT received and there is additional ***** transaction on the NEW card which I was told was on HOLD at the card division.
Standard Bank have something to answer to as the transactions are mounting up on a card that is not issued.
No regard on the initial ***** case = they say 48/72 hrs you will be contacted - I am waiting 7 days with no communications from *****.
Calling ***for 2 hrs and no answer. How long are we expected to HOLD >>>
Standard Bank have something to answer to as the transactions are mounting up on a card that is not issued.
No regard on the initial ***** case = they say 48/72 hrs you will be contacted - I am waiting 7 days with no communications from *****.
Calling ***for 2 hrs and no answer. How long are we expected to HOLD >>>
Standard Bank's replyOfficial
10 May 2022, 11:32Dear Mrs Ellis
Thank you for taking my call earlier.
We will be touch with further details as we promised over the phone.
Warm Regards
Thank you for taking my call earlier.
We will be touch with further details as we promised over the phone.
Warm Regards
Standard Bank Help Centre:
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Standard Bank's reply10 May 2022, 11:32
Official
Dear Mrs Ellis
Thank you for taking my call earlier.
We will be touch with further details as we promised over the phone.
Warm Regards
Thank you for taking my call earlier.
We will be touch with further details as we promised over the phone.
Warm Regards
Standard Bank Help Centre:
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